Co-Managed IT
Your IT team knows your business. We give them the depth, tools, and extra hands to keep up with it.
More capacity for your IT team.
Internal IT teams are stretched thin: help desk tickets pile up while projects stall and security work waits. Co-managed IT gives your team a bench of senior engineers and enterprise tooling, on your terms.
You decide the division of work. Your team stays in charge; we fill the gaps.
Where we typically help
- Senior escalation for complex issues
- Help desk overflow during busy periods
- After-hours, holiday, and vacation coverage
- Projects: migrations, upgrades, rollouts
- Security tooling and monitoring
- Documentation and process support
Enterprise tools your team can use too.
Your staff gets access to the same platforms we use across our client environments.
Monitoring & alerting
Visibility into servers, devices, and networks with alerts routed to the right person.
Patching & software deployment
Automated, scheduled updates across every device with reporting you can hand to leadership.
Managed detection & response
Threat detection and response on every endpoint, backed by a 24/7 security operations center.
Backup & recovery
Monitored, encrypted backups with recovery testing, so you know restores work.
Documentation
Shared documentation of your environment so knowledge doesn’t leave with one person.
Remote support
Secure remote access for your team and ours, logged and audited.
Clear roles from day one.
Define the split
We agree on who owns what: tickets, systems, projects, and escalation paths.
Connect the tools
Your team gets access to shared monitoring, ticketing, and documentation.
Work as one team
Regular check-ins keep priorities aligned, and the split can change as you grow.
Give your IT team a bench.
Schedule a free introductory call. We’ll listen first, then tell you honestly whether we’re the right fit.